Err task b free essay sample

Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement. The terms and conditions of my contact of employment detail my start date, the title of my employment which is Personal Support Worker (PSW), the 3 month probationary period and the place of employment. The contract includes sections detailing Remuneration (rate of pay), hours to be worked, meals provided by my employer whilst at work and working time regulations. Holiday entitlement is described in my contract as well as incapacity due to sickness or injury and absence from work, pensions, criminal convictions, photography, notice of termination of employment, the disciplinary procedure, grievance procedure, collective agreements, deductions from wages and changes to my contract of employment. Each section explains exactly what is expected from me and my employer, what will happen and informs me of everything I would need to know about the terms and conditions of my employment with Home From Home Care. Bii Describe the information which needs to be shown on your pay slip. Information which must be shown on your pay slip consists of a reference number, employee name, process date and the employees National Insurance Number. Other details include the type of payments made which include expenses, basic rate of pay and enhancements, how many units worked, the rate paid for each unit worked and the total amount. Deductions are included such as National Insurance or PAYE Tax and the amount deducted. Some pay slips hold information regarding holidays, how many taken and how many remain. Information such as name, address, employers name, tax code, department, tax period and payment method can be found on a pay slip. The Net Pay is usually located at the bottom right. More information like This Periods total gross pay, gross for tax, earnings for N.I, payment period and employer N.I are located in a separate section with amount for each. The final section is titled Year to Date and includes information like gross total pay T.D, gross for tax T.D, tax paid T.D, earning for N.I T.D, National Insurance T.D and employer N.I T.D with amounts for each to the right. Biii Identify two changes to personal information which you must report to your employer. Two changes to personal information which you must report to your employer could be address and contact telephone numbers. This is very important as your employer will at some point need to contact you and must keep up to date personal information about all staff. Biv Describe the procedure to follow if you wanted to raise a grievance at work. You may describe this in writing or produce a flow chart or diagram. The grievance procedure is fully explained in my employee handbook for care staff . It consists of 4 sections/steps, each with a descriptions of how they work and how to raise a grievance at my place of work. Step 1 is an informal discussion with your line manager. This is the first step as this will usually solve the problem, but if the problems concerns your line manager then the matter should be raised with their line manager. A mediation meeting may also be an option in this step or at a later stage. Step 2 details what you should do if the matter cannot be solved by informal discussion or if you are not satisfied with the outcome. If this is the case then you must inform the manger you spoke to informally that you wish to take the matter further and submit a grievance in writing within 14 days. You must fully explain the nature of the complaint and send it to your line manager, or their line manager. Step 3 involves a formal hearing to resolve the grievance within 7 days. You have the right to be accompanied by a work colleague or a Trade Union representative. All grievance proceedings and records will be kept confidential and you will receive the outcome of the  hearing in writing within 7 days of the hearing. Step 4 is an appeal procedure following the grievance meeting where you can send a written appeal if you are not satisfied or feel you have been unfairly treated. It needs to say why you are appealing against the division and must be sent within 7 days of you receiving the outcome of the hearing in step 3 in writing. You have the right to be accompanied by a work colleague or a Trade Union representative. You will receive the outcome within 7 days and the decision of the person dealing with the appeal is final. Bvi Explain how your role contributes to the overall delivery of the service provided. My role as a Personal Support Worker contributes to the overall delivery of the service provided as I am the first person of contact for the service users I support. They see me on a daily basis and our contact and communication is vital to their wellbeing, health, safety and encouragement of individuality. I work closely with the individuals providing personal care, companionship, respect, trust and confidentiality in a non judgemental way based on the principles of anti-discriminatory practice. I always encourage individuals to express their individuality, enable personal growth and development and encourage individuals to fulfil their dreams and aspirations. Without Personal Support Workers the individuals living within our service would struggle with daily activities and decision making and become more vulnerable. I have undergone intensive training within the company to provide the highest standards of care and support to the individuals using our service. Bvii Explain how you could influence the quality of the service provided by; a) following best practice within your work role; b) not carrying out the requirements of your work role Identify two changes to personal information which you must report to your employer. Two changes to personal information which you must report to your employer could be address and contact telephone numbers. This is very important as your employer will at some point need to contact you and must keep up to date personal information about all staff. Biv Describe the procedure to follow if you wanted to raise a grievance at work. You may describe this in writing or produce a flow chart or diagram. The grievance procedure is fully explained in my employee handbook for care staff. It consists of 4 sections/steps, each with a descriptions of how they work and how to raise a grievance at my place of work. Step 1 is an informal discussion with your line manager. This is the first step as this will usually solve the problem, but if the problems concerns your line manager then the matter should be raised with their line manager. A mediation meeting may also be an option in this step or at a later stage. Step 2 details what you should do if the matter cannot be solved by informal discussion or if you are not satisfied with the outcome. If this is the case then you must inform the manger you spoke to informally that you wish to take the matter further and submit a grievance in writing within 14 days. You must fully explain the nature of the complaint and send it to your line manager, or their line manager. Step 3 involves a formal hearing to resolve the grievance within 7 days. You have the right to be accompanied by a work colleague or a Trade Union representative. All grievance proceedings and records will be kept confidential and you will receive the outcome of the hearing in writing within 7 days of the hearing. Step 4 is an appeal procedure following the grievance meeting where you can send a written appeal if you are not satisfied or feel you have been unfairly treated. It needs to say why you are appealing against the division and must be sent within 7 days of you receiving the outcome of the hearing in step 3 in writing. You have the right to be accompanied by a work colleague or a Trade Union representative. You will receive the outcome within 7 days and the decision of the person dealing with the appeal is final. Explain how your role contributes to the overall delivery of the service provided. My role as a Personal Support Worker contributes to the overall delivery of the service provided as I am the first person of contact for the service users I support. They see me on a daily basis and our contact and communication is vital to their wellbeing, health, safety and encouragement of individuality. I work closely with the individuals providing personal care, companionship, respect, trust and confidentiality in a non judgemental way based on the principles of anti-discriminatory practice. I always encourage individuals to express their individuality, enable personal growth and development and encourage individuals to fulfil their dreams and aspirations. Without Personal Support Workers the individuals living within our service would struggle with daily activities and decision making and become more vulnerable. I have undergone intensive training within the company to provide the highest standards of care and support to the individuals using our service.